If you have not received the coins/credits of the bonus for connection or for winning a game, a contest, or a gift from your friends send us a private message to one of our Facebook pages or email us to support@playspace.com providing the maximum information and we will help you asap.
If in the other hand you have not received the coins or credits you bought at the store or if you participated in any offer or Facebook survey and an error occurred, you must contact the Facebook support team. Check the steps by clicking here.